Security Licence Renewal Course
(Crowd Control)

CPPSEC3101 – Manage conflict and security risks using negotiation

CPPSEC3121 – Control persons using empty hand techniques

Duration: 1 Day–6 hours
Location: Various locations throughout QLD

Cost: $325.00
(GST free)

NOTE: (Does not include HLTAID006 Provide advanced first aid)

Ensure you’re up-to-date with the latest security techniques with our convenient Security Licence Renewal course at APS Training Group. We cover all units you require for renewing your licence if you’re a security professional working in crowd control services. Your renewal notice will specify the dates you should have these units completed by.

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Crowd Control Refresher for QLD Security Licensing

As a licensed bodyguard or crowd controller, you must stay up to date with the latest industry standards and techniques. This is called ongoing training. You will need to complete ongoing training every 3 years.

These modules will be:

  • very important for your work
  • constantly updated to stay up-to-date with the latest industry standards and techniques.

When you received your licence, you should have received expiry dates for each ongoing training unit on the licence notice. You must complete these ongoing training units again before the due date.

The Office of Fair Trading  not recognise any prior learning for these units.

From 21 January 2020, the modules for ongoing training for crowd controllers and bodyguards are:

Name of course moduleModule code

Manage conflict and security risks through negotiation

Control persons using empty hand techniquesCPPSEC3121

Provide advanced first aid


Classroom delivery for groups

CPPSEC3101 – Manage conflict and security risks through negotiation

CPPSEC3121 – Control persons using empty handed techniques

$325.00 GST free


  1. Identify and assess conflict situation and select response option.
  2. Negotiate conflict resolution.
  3. Report, evaluate and improve conflict response procedures.


  1. Assess need to use empty hand techniques and response options.
  2. Apply defensive empty hand techniques.
  3. Restrain and isolate subject.
  4. Finalise and evaluate response.

Participants who demonstrate competency by passing both the theory and practical assessments will receive a nationally recognised Statement of Attainment issued by APS Training Group in CPPSEC3101, CPPSEC3121 that is valid for 3 years (renewed every 36 months).

Specific licensing requirements relating to this competency should be checked with your relevant state security industry authority.

Students must hold a Certificate II or III in Security Operations.
Participants should possess adequate (Year 10 level) reading, writing, numeracy and comprehension skills to complete learning and assessment activities.

APS Training Group is a Registered Training Organisation (RTO # 31588) governed by the Australian Skills Quality Authority.

If no dates are visible, please contact our office for further information.